Expense claim not downloaded to accounts

If an Expense claim was not downloaded to accounts then a member of the support team can update the claim to allow it to be extracted a second time within the database, but if it was downloaded to an Access product (Dimensions, Financials, Access Supply Chain) then this second process may cause errors.
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In the first instance, please check with the support team for that product to ensure that it does not exist in any of the tables that record expense claims.
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If the claim definitely does not exist in the financials product then please raise a new case online and providing details of the claim to be reset.