There are times where the browser is unable to allow Expense to perform as it should, which may cause certain functions or features from working, or possibly prevent the whole application from loading.
Cookies and cache are files created by websites or web-based applications you’ve visited, which helps frequently used sites load faster, giving a quicker browsing experience.
However, these can affect the performance of websites sometimes following any updates from one or more sources - such as the Web Browser Developers, Access for Financials/Workspace, Microsoft Web Updates - preventing any updates from pulling through correctly.
Due to this, we would always recommend clearing the Cookies and Cache frequently to ensure your sites work at the best possible optimised performance.
Note - clearing the cookies and cache may make a page seem load slower for its first instance, but will return to normal as the cookies and cache are created again with the latest information.
Please note that the below instructions are for guidance only - if you need assistance with carrying the bloew out, please refer to your browser help files or internal IT department.
Google Chrome
In the chrome toolbar, on the right-hand side, click the '3 dots' (more) icon.
Point to 'More tools', and then click 'Clear browsing data'. This will launch a page with a box prompt
Click the 'Advanced' tab, and select the 'time range' for 'all time'
Only enable the checkboxes for 'Cookies and other site data' and 'Cached images and files'. (Note: If required, the option for 'Hosted app data' and any further elements can also be selected)
Click 'Clear data'.
Mozilla Firefox
In the top menu bar, click 'History' and select 'Clear Recent History'. (If the menu bar is hidden, press 'Alt' on the keyboard to make it visible.)
Choose the time frame from the drop down option, preferably for 'Everything'
Only Enable 'Cookies', 'Cache; and 'Offline Web Site Data'. (Note, further elements to clear can also be selected if required)
Click 'Clear Now'
Microsoft Edge
Click the hub/star icon next to the address bar.
Click 'History'.
Click the link labelled 'Clear all history'.
Check the boxes for each item you want to clear, mainly 'Cookies and saved website data' and 'Cached data and files'.
Click the 'Clear' button.
The message "All Clear!" will appear at the top when the data has been erased.
Internet Explorer (Version 9+)
In the upper right corner, click the small gear icon, and choose 'Internet Options'
On the 'General' tab, under 'Browsing history', click 'Delete'
Un-check the 'Preserve Favorites website data' box at the top.
Enable the 'Temporary Internet files' and 'Cookies and website data' options
The other options can be un-checked if not required
Click 'Delete;
When completed, click 'OK' to return to your webpage which can be refreshed/reloaded.
The application may also prevent a user from interacting with certain screens (e.g. if an administrator has chosen to import and approve a large amount of data) and users may find that temporarily they can’t get to the approvals page or the history pages. In which case please wait a couple of minutes and try again.
If the above didn't work then please contact support who will liaise with the development and hosting teams.