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Access Expense app crashing or not loading on Android

Troubleshoot the Access Expense Android app when it crashes during claim submission, loses data, or won't load. Covers app updates, cache clearing, and reinstallation.

If the Access Expense Android app is crashing, not loading, or losing data during claim submission, work through these steps in order.

Step 1: Update the app to the latest version

App updates are the most common fix for crashes and stability issues on Android. Check that you are running the latest version before trying anything else.

  1. Open the Google Play Store on your device

  2. Tap your profile icon in the top right

  3. Tap Manage apps & device

  4. Under Updates available, tap Update next to Access Expense — or tap Update all

  5. Once the update completes, reopen the app and try submitting a claim

If no update is shown, you already have the latest version installed. Continue to Step 2.

Step 2: Clear the app cache

Clearing the cache removes temporary files that may be causing the app to crash or behave unexpectedly.

  1. Open Settings on your device

  2. Tap Apps (or Application Manager, depending on your Android version)

  3. Find and tap Access Expense in the app list

  4. Tap Storage & cache

  5. Tap Clear cache

  6. Reopen the app and try again

Step 3: Force stop and restart the app

If the app is frozen or unresponsive:

  1. Open Settings on your device

  2. Tap Apps

  3. Find and tap Access Expense

  4. Tap Force stop

  5. Wait a few seconds, then reopen the app

Step 4: Reinstall the app

If the steps above do not resolve the issue, uninstalling and reinstalling the app replaces any corrupted installation files.

Uninstalling the app does not affect your expense data — your claims and settings are stored in your account, not on the device.

  1. Press and hold the Access Expense app icon on your device

  2. Tap Uninstall and confirm

  3. Open the Google Play Store

  4. Search for Access Expense and reinstall it

  5. Log in and test by submitting a claim

Still experiencing issues?

If the app continues to crash after following these steps, contact Access Support with the following details:

  • Your Android device model and OS version

  • The Access Expense app version (found in Settings > About within the app)

  • A description of what you were doing when the crash occurred (e.g. submitting a claim, uploading a receipt)

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