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Correct expenses not appearing for an approver

If the correct expenses are not appearing for an approver, check the following.

  • Confirm both the claimant and approver are in the same dataset. Hover over the Expense tab in Workspace to verify they both have access to the correct database.

  • If the approver has permission to approve on behalf of another user, check that they have the correct user selected in the Approve screen.

  • Check whether the relevant expense type has a specific approver nominated in Settings > Expense Types that may be overriding the standard route.

  • If the expense was submitted before a change to the approval route, it will not be visible to the new approver. There are two options in this case:

    • Click Unsubmit on the claim, then resubmit it via the History area.

    • Grant the new approver permission to Approve on Behalf of a user in the approval route.

If the expense was submitted after the change but still does not appear, use the Export feature for Users and Approvals to cross-reference data.

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